Terms of Service
These terms govern your use of Firestorey and outline the rights and responsibilities of both parties.
Welcome to Firestorey. These Terms of Service ("Terms") govern your access to and use of our Firestore database management platform. By accessing or using our service, you agree to be bound by these Terms and our Privacy Policy.
Please read these Terms carefully. If you do not agree to these Terms, do not use our service.
1. Agreement to Terms
By accessing or using Firestorey ("Service"), you enter into a binding legal agreement with Firestorey, Inc. ("Company", "we", "us", or "our"). This agreement includes:
- These Terms of Service
- Our Privacy Policy (incorporated by reference)
- Any additional terms that may apply to specific features
- Service-specific policies and guidelines
Eligibility
You must be at least 18 years old and have the legal authority to enter into this agreement. If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization.
We may update these Terms from time to time. Continued use of our service after changes constitutes acceptance of the updated Terms.
2. Service Description
Firestorey is a cloud-based platform that provides visual database management tools for Google Firestore databases. Our service includes:
Core Features
- Visual data browsing and editing
- Database schema visualization
- Query builder and data export
- Real-time collaboration tools
Advanced Tools
- Performance monitoring
- Security rule analysis
- Data validation and cleanup
- Automated backup management
Service Availability
While we strive for 99.9% uptime, we do not guarantee uninterrupted service. Scheduled maintenance windows and updates may temporarily affect availability.
3. User Accounts
Account Creation
To use certain features of our service, you must create an account. You may sign up using:
- Google OAuth authentication
- Email and password combination
- Other supported authentication providers
Account Security
Your Responsibilities
- Maintain the confidentiality of your account credentials
- Use strong, unique passwords
- Enable two-factor authentication when available
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
Account Information
You agree to provide accurate, current, and complete information during registration and to update this information as needed. False or misleading information may result in account suspension.
Account Types
Free
Limited features & usage
Pro
Full features & support
Enterprise
Custom solutions
4. Acceptable Use Policy
You agree to use our service responsibly and in compliance with all applicable laws and regulations. The following activities are strictly prohibited:
Prohibited Activities
- Violating laws or regulations
- Infringing intellectual property rights
- Distributing malware or harmful code
- Attempting unauthorized access
- Interfering with service operation
- Collecting user data without consent
Usage Limits
- Respect API rate limits
- Avoid excessive resource consumption
- No automated scraping or crawling
- Reasonable use of support resources
- Comply with plan usage limits
- No reselling without authorization
Data Content Restrictions
You are responsible for the content stored in your Firestore databases. Prohibited content includes:
- Illegal or harmful content
- Content that violates third-party rights
- Personal information without proper consent
- Content that promotes violence or discrimination
Violation of this Acceptable Use Policy may result in immediate account suspension or termination without notice.
5. Billing & Payments
Subscription Plans
Firestorey offers various subscription plans with different features and usage limits. Current pricing is available on our website and may change with notice.
Payment Terms
- Monthly or annual billing cycles
- Automatic renewal unless cancelled
- Payment due at start of billing period
- All prices exclude applicable taxes
Accepted Methods
- Credit and debit cards
- Bank transfers (enterprise)
- PayPal (where available)
- Other regional payment methods
Refunds & Cancellations
30-Day Money-Back Guarantee
New subscribers can request a full refund within 30 days of their first payment.
Cancellation Policy
Cancel anytime. Access continues until the end of your current billing period. No refunds for partial periods.
Failed Payments
Service may be suspended after failed payment. Account deletion may occur after 30 days of non-payment.
Usage-Based Billing
Some features may incur additional charges based on usage. You will be notified before any usage-based charges are applied to your account.
6. Intellectual Property Rights
Our Rights
Firestorey and all related technology, software, designs, logos, and content are owned by us or our licensors. This includes:
- Source code and software algorithms
- User interface designs and layouts
- Documentation and help materials
- Trademarks, logos, and branding
- Trade secrets and proprietary methods
Your Rights
License to Use Service
We grant you a limited, non-exclusive, non-transferable license to use our service for your business purposes, subject to these Terms.
- Access and use service features
- Create and manage your data
- Export your data in supported formats
- Use our APIs within rate limits
Your Data & Content
You retain ownership of all data and content you store or manage through our service. However, you grant us limited rights to:
- Store, process, and display your data to provide our service
- Create backups and ensure data reliability
- Analyze usage patterns for service improvement (anonymized)
- Use aggregated, non-identifying data for business purposes
Restrictions
You may not:
- Reverse engineer or decompile our software
- Copy, modify, or create derivative works
- Remove or alter proprietary notices
- Use our service to build competing products
7. Data Security & Backup
Our Security Measures
Technical Security
- End-to-end encryption
- Secure data centers
- Regular security audits
- Access control systems
Operational Security
- Employee background checks
- Incident response procedures
- Compliance monitoring
- Third-party security assessments
Data Backup & Recovery
We implement automated backup systems to protect your data:
- Daily automated backups with 30-day retention
- Geographically distributed backup storage
- Point-in-time recovery capabilities
- Disaster recovery procedures
Your Responsibilities
While we provide robust backup systems, you should:
- Regularly export and backup critical data
- Test data recovery procedures
- Maintain secure access credentials
- Monitor your account for unusual activity
Data Processing & Compliance
We process your data in accordance with applicable privacy laws including GDPR, CCPA, and other regional regulations. See our Privacy Policy for detailed information about data processing.
8. Warranties & Disclaimers
Service Warranties
We warrant that our service will perform substantially in accordance with our published documentation and that we will use commercially reasonable efforts to provide reliable service.
What We Guarantee
- Service functionality as documented
- Industry-standard security practices
- Reasonable uptime and availability
- Support response within published timeframes
DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY STATED, OUR SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and those arising from course of dealing or usage of trade.
Service Limitations
While we strive to provide excellent service, we cannot guarantee:
- Uninterrupted or error-free operation
- Compatibility with all third-party systems
- Prevention of all security incidents
- Recovery of data lost due to user actions
- Specific performance metrics or results
Remedy for Breach of Warranty
Your sole remedy for breach of warranty is our repair or replacement of the non-conforming service, or if we cannot reasonably repair or replace, a refund of fees paid for the non-conforming service.
9. Limitation of Liability
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FIRESTOREY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.
Damages Excluded
We shall not be liable for damages arising from:
Business Losses
- Lost profits or revenue
- Business interruption
- Loss of business opportunities
- Loss of anticipated savings
Data & Technology
- Data corruption or loss
- System downtime
- Integration failures
- Third-party service issues
Liability Cap
Maximum Liability: Our total liability for all claims arising from or relating to these Terms or your use of our service shall not exceed the total amount paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
Force Majeure
We are not liable for delays or failures due to causes beyond our reasonable control, including natural disasters, government actions, or third-party service outages.
Time Limitation
Any claim must be brought within one (1) year after the cause of action arises, or it will be permanently barred.
10. Termination
Termination by You
You may terminate your account at any time by:
- Cancelling your subscription through your account settings
- Contacting our support team
- Ceasing to use the service (though data may be retained per our policies)
Termination by Us
We may terminate or suspend your access to our service:
Immediate Termination
- Violation of Terms of Service
- Illegal or harmful activities
- Security threats to our system
- Abuse of service or resources
With Notice
- Non-payment of fees
- Breach of acceptable use policy
- Business or technical reasons
- Service discontinuation
Effect of Termination
What Happens When Service Ends
Survival of Terms
Provisions regarding intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination of these Terms.
11. Dispute Resolution
Informal Resolution
Before pursuing formal dispute resolution, we encourage you to contact us directly to resolve any issues. Most disputes can be resolved quickly through direct communication.
Contact Information for Disputes
- Email: legal@firestorey.com
- Response time: Within 5 business days
- Resolution target: 30 days for most issues
Binding Arbitration
Arbitration Agreement
Any dispute arising from these Terms will be resolved through binding arbitration rather than in court, except for:
- Small claims court matters (under $10,000)
- Intellectual property disputes
- Injunctive relief requests
Arbitration Rules
- Administered by American Arbitration Association (AAA)
- Consumer Arbitration Rules apply
- Single arbitrator unless parties agree otherwise
- Location: Your state of residence or online
Cost Allocation
- We pay AAA filing fees for claims under $75,000
- Each party pays own attorney fees unless law provides otherwise
- Arbitrator may award fees to prevailing party
Class Action Waiver
You agree that disputes must be brought individually and not as part of a class action, collective action, or representative proceeding.
12. General Provisions
Governing Law
These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.
Severability
If any provision is found unenforceable, the remaining provisions remain in full force and effect.
Assignment
You may not assign these Terms without our consent. We may assign our rights and obligations.
Waiver
Our failure to enforce any provision does not constitute a waiver of that provision.
Force Majeure
Neither party is liable for delays due to causes beyond reasonable control.
Modifications
We may modify these Terms at any time. Material changes will be communicated through:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications
- 30-day advance notice for significant changes
Contact Information
General Inquiries
support@firestorey.com
Legal Matters
legal@firestorey.com
Business Address
Firestorey, Inc.
[Your Business Address]
[City, State, ZIP Code]
Phone
[Your Phone Number]